Increase the effectiveness of your personal style and discover the hidden secrets of creating the Customer Click. The concept I found empowering is to communicate with clients in their world. I think the workshop gave some very practical ways of understanding how to switch gears and function in a way that compliments and takes advantage of the different styles. The workshop raised my awareness of knowing my clients and interacting accordingly. It helped me understand a personal relationship that is a challenge.Successful interactions, either in sales or the workplace, depend on awareness of what's going on around you. We believe "It's not about you. It's about the customer!" even when the customer is sometimes your coworkers.

The Customer Click is that moment when they hear you, really hear you. It's the psychology of sales, it's the psychology of interaction. And better yet, The Customer Click is the plain language explanation of who you are when you communicate and who the people you are communicating with may be.

Do you have the skills to recognize the intellect style of 'your customer'? Many communication and personality tests and workshops are based on 'who you are'. Valuable information. But do they help you instantly recognize the people who help make you successful?

The Customer Click not only helps you know you but it demonstrates the body language and speech patterns of each of the intellect styles so you can recognize them and modify your behaviors for greater success.  It brings you to a new level of understanding the people around you.

Presented by Canadian keynote speaker and trainer, Wendy Moore-MacQueen, this workshop is the next level in creating great sales success and functional workplaces. Energetic, passionate and spontaneous, Wendy is a popular workshop facilitator in both Canada and the US.

Any interpersonal communication – whether in sales, customer service, team work in the office or even on a personal relationship level – is improved when you actually know something about the people with whom you're interacting. Now, through the experience of the Customer Click workshop, you can learn to identify the intellect style of those around you, improving your chances of success in sales, customer service, management, human resources or your personal relationships.

It doesn’t need to be a mystery - that special thing that clicks with your customers, coworkers or close relationships - to get them to cooperate, engage and make you look good. If you knew what message content inspires the people around you, you’d have the best tool for success. Awareness of your personal intellect style, its bonuses and barriers, will help you adapt to every situation of service, sales, conflict and interpersonal relationships. Are you giving the people around you the courtesy of recognizing their personal intellect style? Can you even identify it? When you know your style and how others perceive it, you’re on the road to greater success in both your business and personal life. Profession keynote speaker and trainer, Wendy Moore-MacQueen delivers energizing workshops to clients in many walks of life. Her happy and return clients include Chambers of Commerce in both Canada and the United States, private business and non-profit organizations.

The two-hour Customer Click workshop, delivered by professional keynote speaker and trainer Wendy Moore-MacQueen, helps attendees identify their own style, learn the traits of other styles so they can be easily recognized and develop strategies to overcome instinctive barriers. This fast-paced interactive workshop is the plain-language solution to complicated, coded personality analysis and goes beyond just self-awareness.

Contact us today to book your Customer Click workshop.

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